Funding Packages are considered digital goods, and as such, we can only honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, https://www.goldstarlive.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
No refunds can be offered if product is found to be in good working order and has been accessed by the customer